Consumer rights act 2015

Recently purchased goods that were not of satisfactory quality or fit for purpose?

The Consumer Rights Act 2015 govern consumer contracts whereby goods are purchased, and provide for implied terms into that contract of sale.  It only covers business to consumer contracts, and not business to business or consumer to consumer.

When goods are purchased they must be:

• Be of satisfactory quality.
• Be fit for a particular purpose.
• Be as described (which includes conforming to the description of the main characteristics of the goods provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (Consumer Contracts Regulations).
• Match a sample.
• Match a model seen or examined.
• Be installed correctly.
• Contain only digital content that itself conforms to the contract.

If they aren’t , then it is a breach of your statutory rights.

What can I do if the goods I have purchased are in breach of the Consumer Rights Act 2015?

Right to reject (section 20)

There are two rights to reject faulty goods:

• A short-term right to reject of 30 days.
• A final right to reject.

The short-term right to reject is limited to 30 days, this 30 day period can be extended by the trader, but cannot be reduced. However, perishable goods have a shorter short-term right to reject. You will lose the short-term right to reject if the time limit passes (unless the parties agreed it could be exercised later).

A final right to reject which is the final tier of a consumer’s “tiered” remedies.

To reject goods, you must indicate to the trader that you are rejecting the goods and treating the contract at an end. The indication can be something said or done, but it must be clear. There is no requirement that the consumer must indicate in writing.

For further advice and assistance in relation to your rights, then please get in touch with our dispute resolution team.